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Thursday, April 1, 2010

AVAYA Phone - how to make your working life a nightmare

My company decided to move to VoIP great! The problem is that the Avaya phone they bought us are simply impossible to use. We moved from a simple powerful phone to a huge, complex and not user friendly phone.
I never saw in my life such loss of productivity from a simple change.
The impact is enormous, lots of employees are using their cell phone now...
You want an example, to get to your voice mail, you need:
- to call AD3 (sic !)
- to dial your phone extension followed by #
- to dial you password followed by #
- to press 2 to listen messages
- to press 0 to listen to the first message

To suppress a message, you need to do: *D. but it took me time to understand that the "D" is not on the keyboard, but on the "3" button (also showing DEF)
This phone is so un-user friendly that you wonder if they did not make it on purpose.
And I do not even compare it to an iphone.
Please call me on my cell or send me an email. Don't force me to use this prehistoric phone.

3 comments:

  1. I can't believe you're serious. Is that an April Fools' joke?

    ReplyDelete
  2. No it's not ...
    the Avaya 9650 phone is my nightmare!
    The human interface was designed by an alien to make humans suffer.

    ReplyDelete
  3. There's a button called "message" on 9650 phones that allows you to access your voicemail. No need to call AD3 or whatever.

    ReplyDelete